At Dealinfos.com, we want you to be completely happy with your home decor purchase! If you're not entirely satisfied with an item, we're here to help make the return process as simple and hassle-free as possible.
Please take a moment to review our return policy below to ensure a smooth and seamless experience.
1. Eligibility for Returns
- Return Period: Items can be returned within 30 days of receiving your order.
- Condition: Returned items must be new, unused, and undamaged, with original tags and packaging intact, and in the same condition as when you received them.
- Non-Returnable Items: Customized, personalized items, clearance products, and gift cards are non-returnable.
2. Return Process
- Step 1: Contact our Customer Support team at [email protected], providing your order number and reason for return.
- Step 2: Our team will guide you through the next steps, including supplying a return shipping label, if applicable.
- Step 3: Once we receive and inspect the returned item, we will process your refund or exchange within 5-10 business days.
3. Refunds
- Refunds will be issued to your original payment method.
- Depending on the reason for the return, shipping fees may not be refunded.
- Return shipping costs are the customer’s responsibility. If you receive a refund, the return shipping cost will be deducted from it.
- For items valued over $100, we recommend using a traceable shipping service or purchasing shipping insurance.
4. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 3 days of receipt, providing photos and a description of the issue. We’ll resolve it promptly with a replacement or a full refund.
6. International Returns
We accept returns from all countries. However, customers are responsible for the international return shipping costs, as well as duties and taxes.
To avoid additional customs fees, please mark the package as "returned goods."
5. Exchanges
If you'd like to exchange an item for a different color, size, or style, please follow the return process outlined above. Once your return is completed, we’ll provide you with instructions on how to purchase the new item.
7. Refund Timelines
After we receive and inspect your return, refunds are typically processed within 5-10 business days. Please note that the exact processing time may vary depending on your financial institution.
If you have any questions regarding our return policy, feel free to contact us at [email protected]
We're always happy to assist you!